Service Programs

Gateway Customer Care

We work hard to make your Gateway experience easy. That means giving you great choices, making products simple to set up and operate right out of the box, and being there to support you in Hong Kong.

You may drop off your unit for service at our Service Centre.

Service Centre

1801 Prosperity Place
6 Shing Yip Street
Kwun Tong, Kowloon

(852) 2520 2000

  • Monday to Friday: 10AM – 7:30PM
  • Saturday: 10AM – 2:30PM
  • Sunday and public holiday: Closed

Engineers there will book-in your unit for repair and check the problem.

For a minor problem, if parts and tooling are available and the unit was brought in at least one hour before closing, the unit will be fixed on the spot.

Otherwise, further diagnosis and repair will be needed. When the repair is completed, you will be notified by phone or e-mail.